SMS Messaging Consent & Policy

Last updated: June 2026

How Customers Opt In

EcoBug customers provide express written consent to receive SMS text messages at the time of service enrollment. Consent is collected through one or more of the following methods:

Online quote form — When requesting a quote at ecobug.ai, customers check a box stating: "I agree to receive service reminders, appointment updates, and customer support messages from EcoBug via SMS. Message and data rates may apply. Reply STOP to opt out at any time."
Service agreement — Customers signing a recurring service contract with EcoBug provide phone number and SMS consent in the written agreement.
Customer portal — Customers logging in to the EcoBug customer portal at ecobug.ai/app may enable SMS notifications from their account settings.

Consent to receive SMS is not a condition of purchasing services from EcoBug. Phone numbers are not shared with third parties for marketing purposes.

Types of Messages Sent

EcoBug sends the following categories of SMS messages to opted-in customers:

Service Reminders

Upcoming scheduled pest control appointment reminders sent 24–48 hours in advance.

Technician Updates

Real-time notifications when a technician is en route to your property.

Appointment Confirmation

Confirmation messages when a new service appointment is scheduled.

Service Completion

Post-service summary and follow-up after a technician completes your treatment.

Customer Support

Responses to inbound customer inquiries about scheduling, invoices, or pest questions.

Invoice & Billing

Payment reminders and invoice notifications when applicable.

Message frequency varies based on your service schedule. Most customers receive 2–6 messages per month.

How to Opt Out

STOP

Reply STOP to any EcoBug text message to immediately unsubscribe from all SMS communications.

You may opt out at any time by replying STOP, UNSUBSCRIBE, or QUIT to any message from EcoBug. Your opt-out request is processed immediately and you will receive one final confirmation text. No further messages will be sent.

You may also opt out by contacting us at hello@ecobug.ai or calling (888) 284-7078.

Help & Support

Reply HELP to any EcoBug text message to receive support contact information.

Business Name

EcoBug, Inc.

Location

Bakersfield, CA

hello@ecobug.ai

Standard Disclosures

Message and data rates may apply.
Message frequency varies based on your service schedule (typically 2–6 messages/month).
Carriers are not liable for delayed or undelivered messages.
For privacy information, see our Privacy Policy.
For terms of service, see our Terms of Service.