Privacy Policy

Information you provide directly:

• Name, email address, phone number, and service address when requesting a quote or signing up for service
• Billing and payment information (processed securely through Stripe — we do not store card numbers)
• Messages and communications you send us via the customer portal, chat, or SMS

Information collected automatically:

• IP address, browser type, and device information when you visit ecobug.ai
• Pages visited and time spent on our site (used to improve our service)
• SMS message content when you text our business number

Service information:

• Service history, scheduled appointments, and job notes
• California-required chemical application logs (mandated by the CA Structural Pest Control Act)

We use the information we collect to:

• Schedule and perform pest control services at your property
• Send service reminders, technician arrival notifications, and appointment confirmations via SMS and email
• Process payments and send invoices
• Respond to customer service inquiries (including via our AI-assisted chat and SMS support)
• Comply with California pest control licensing and chemical reporting requirements
• Improve our services, website, and scheduling systems
• Send occasional service-related communications (you may opt out at any time)

We do not sell your personal information to third parties. We do not use your information for targeted advertising.

If you have opted in to SMS communications, EcoBug may send you text messages related to your service (reminders, updates, support responses, and billing notices). Message frequency varies — most customers receive 2–6 messages per month.

To opt out: Reply STOP to any message at any time. You will receive one confirmation and no further messages will be sent. You may also email hello@ecobug.ai to opt out.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. See our SMS Consent & Messaging Policy for full details.

We share personal information only in limited circumstances:

• Service providers: We use Twilio (SMS), Stripe (payments), Supabase (database), Resend (email), and Anthropic (AI-assisted support) to operate our business. These providers process data only as directed by us and under data processing agreements.
• Property management companies: If your service is coordinated through a property manager, we share relevant service records (schedule, completion status) with that company.
• Legal compliance: We may disclose information when required by law, including California pesticide application records required by the Structural Pest Control Board.
• Business transfers: In the event of a merger or acquisition, customer information may be transferred as a business asset.

EcoBug uses artificial intelligence (powered by Anthropic's Claude) to help answer common customer questions about scheduling, invoices, and pest control. When you contact us via the customer portal chat or SMS, your message may be processed by this AI system.

AI-generated responses are reviewed by EcoBug staff before being sent, unless you are in an active session where auto-send has been enabled. We do not use your conversations to train third-party AI models. Message content is stored in our secure database for support continuity and quality review.

We retain customer account and service records for as long as your account is active and for up to 7 years thereafter, as required for California pest control compliance and tax records. SMS message logs are retained for 2 years. You may request deletion of your personal information (where not required by law) by emailing hello@ecobug.ai.

We protect your data using industry-standard security measures including encrypted connections (HTTPS/TLS), database-level row security, and role-based access controls. Payment data is handled entirely by Stripe and never stored on our servers.

No system is 100% secure. If you believe your information has been compromised, please contact us immediately at hello@ecobug.ai.

California residents have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, email hello@ecobug.ai with the subject line "Privacy Request." We will respond within 45 days.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us at hello@ecobug.ai.

We may update this Privacy Policy from time to time. We will notify active customers of material changes via email or SMS. The effective date at the top of this page reflects the most recent revision. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Questions about this Privacy Policy or your personal information?